We want every order to arrive exactly as described. This policy explains how cancellations, returns, and refunds work at Exactide. If you have any questions, contact us at support@exactide.com or 469-956-2842 before sending anything back.
Summary
Unopened products in their original sealed packaging can be returned within 14 days of delivery. Opened products cannot be returned. Exactide covers return shipping on approved returns, and refunds are issued within 7–14 business days. Full details are below.
Order Changes and Cancellations
If you need to change or cancel an order, email support@exactide.com as soon as possible with your order number. We can usually amend or cancel an order before it is picked. Once an order has been dispatched, it can no longer be cancelled and must be handled as a return under the terms below.
Orders that are not paid within the checkout time limit are cancelled automatically, and no charge is made.
Returns
To protect the integrity of our research materials, opened products cannot be returned.
Unopened products in their original, sealed packaging may be returned within 14 days of delivery. To start a return:
- Email support@exactide.com with your order number and the item(s) you would like to return.
- Wait for our team to confirm the return and send you return instructions. Returns sent without prior approval may not be accepted.
- Ship the item(s) back in their original packaging, following the instructions provided.
Return shipping is free. Exactide covers the cost of return shipping on all approved returns.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong item, or is missing an item, report it to support@exactide.com within 14 days of delivery. Please include your order number and photos of the product and packaging so we can resolve the issue quickly.
Refunds
Once your return is received and inspected, we will email you to confirm whether it has been approved. Approved refunds are processed within 7–14 business days and issued to your original payment method:
- Card payments are refunded to the card used for the purchase.
- Crypto payments are refunded to the original wallet address the payment was sent from.
Non-Returnable Items
- Opened or unsealed products
- Products not in their original packaging
- Items reported more than 14 days after delivery
Contact Us
Email: support@exactide.com
Phone: 469-956-2842